Effective Date:07/05/2023
Last Updated:07/05/2023

Thank you for shopping with Freegluc. We are committed to providing high-quality products and excellent customer service. This Refund and Returns Policy complies with EU consumer rights regulations, including the Consumer Rights Directive (2011/83/EU).

  1. Right of Withdrawal (14-Day Return Policy)

Under EU law, consumers have the right to withdraw from a purchase within 14 days without providing any reason. This applies to most goods purchased online.

✅ You must notify us within 14 days of receiving your order if you wish to return it.
✅ The item must be unused, undamaged, and in its original packaging.
✅ You are responsible for return shipping costs unless the item is defective or incorrect.

❌ Exceptions to the Right of Withdrawal:
Certain items are not eligible for return under EU law, including:

  • Personalized or custom-made products
  • Digital downloads or software (once accessed)
  • Perishable goods (such as food or flowers)
  • Hygiene-sensitive items (such as opened cosmetics or medical devices)
  1. Refund Process

Once we receive the returned item, we will process your refund within 14 days.

💳 Refund Method:

  • Refunds will be issued to the original payment method.
  • If the item was purchased using a discount or promotion, the refund will reflect the discounted price.
  • Shipping fees are refundable only if the return is due to a defective or incorrect item.
  1. How to Initiate a Return

To request a return, follow these steps:
1️⃣ Contact Us at info@freegluc.com within 14 days of receiving your order.
2️⃣ Receive Return Instructions – We will provide a return authorization and shipping details.
3️⃣ Ship the Item – Send the product back using a trackable shipping method.
4️⃣ Refund Processing – Once received and inspected, we will issue your refund within 14 days.

  1. Exchanges & Faulty Products

If you received a defective, damaged, or incorrect item, you have the right to request a replacement or repair under EU consumer protection laws.

✅ If the product is faulty, we will cover return shipping costs and offer a full refund or replacement.
✅ If the defect appears within 2 years, you may be entitled to a repair or replacement under EU warranty rules.

To request an exchange or report a faulty item, contact us at info@freegluc.com.

  1. Late or Missing Refunds

If you haven’t received your refund after 14 days, please:
🔹 Check your bank account or payment provider.
🔹 Contact your credit card company, as processing times may vary.
🔹 Reach out to us at info@freegluc.com, and we will assist you.

  1. Consumer Rights Under EU Law

As an EU consumer, you are protected by the Consumer Rights Directive (2011/83/EU) and other relevant regulations. These laws ensure:
✅ Clear refund and return policies for online purchases.
✅ 14-day withdrawal period for most goods.
✅ Protection against faulty or misrepresented products.
✅ Right to request repairs or replacements for defective items within 2 years.

For more details on EU consumer rights, visit the European Consumer Centre website: https://ec.europa.eu/consumers.

  1. Contact Us

If you have any questions about our Refund and Returns Policy, please contact us:

📧 Email:info@freegluc.com
📍 Address:200 rue de la Croix Nivert, 75015, Paris, France

We appreciate your business and are committed to ensuring a smooth return process. Thank you for shopping with Freegluc!